Privacy Policy

1. Introduction

On The Felt ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Name, email address, and payment information when you create an account or purchase a subscription.
• Usage Data: Information about your interactions with our service, such as exercises completed, quiz results, and progress tracking.
• Technical Data: IP address, browser type, device information, and pages visited.
• Cookies: We use cookies to enhance your experience and remember your preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process subscription payments and send related confirmations
• Send transactional and promotional communications (with your consent)
• Track your learning progress and provide personalized recommendations
• Comply with legal obligations and enforce our terms
• Prevent fraud and enhance security

4. Data Sharing

We do not sell your personal information. We may share your data only with trusted service providers who assist us in operating our website and conducting our business, subject to strict confidentiality agreements. These include payment processors (Stripe), hosting providers, and analytics services. We may also disclose information when required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

6. Your Rights

Depending on your location, you may have rights including:

• The right to access your personal data
• The right to correct or delete your personal data
• The right to opt-out of marketing communications
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time through your account settings.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at onthefelthelp@yahoo.com